Farmer Boy Ag, Inc.
Effective Date: 11.9.26
Introduction
Farmer Boy Ag, Inc. ("Farmer Boy Ag," "we," "us," or "our") is committed to protecting the privacy and personal information of our customers.
This SMS Privacy Policy explains how we collect, use, store, and protect personal information associated with our text messaging services. These services are primarily used to communicate promotional offers, product information, billing notifications, payment reminders, and secure payment links.
Information We Collect
When customers enroll in or receive our SMS communications, we may collect and process the following information:
• Customer name and mobile phone number.
• SMS subscription and consent preferences.
• Text message history and communication records.
• Customer account and invoice information.
• Payment status and outstanding balances.
• Information voluntarily provided through customer communications.
We collect and use this information to provide relevant communications and manage our SMS messaging services.
How We Use Your Information
Farmer Boy Ag, Inc. uses SMS communications for the following purposes:
Marketing and Promotional Messages
We may send promotional text messages about product sales, special offers, discounts, new products, seasonal promotions, and other Farmer Boy Ag announcements to customers who have provided the required marketing consent.
Billing and Payment Notifications
We may send authorized billing communications, including invoice notifications, payment reminders, outstanding balance notices, payment confirmations, and secure payment links.
Payment links direct customers to a secure payment platform where they can review and complete their transactions.
Farmer Boy Ag, Inc. does not request credit card numbers, banking credentials, or other sensitive financial information directly through SMS messages.
Information Sharing and Privacy Protection
Farmer Boy Ag, Inc. does not sell, rent, or share customers' mobile phone numbers, SMS opt-in information, or text messaging consent with third parties or affiliates for their own marketing or promotional purposes.
These service providers are required to use the information only for authorized business purposes and maintain appropriate confidentiality and security protections.
We may also disclose information when required by applicable law or legal process.
SMS Consent
Customers must provide the appropriate consent before receiving SMS communications from Farmer Boy Ag, Inc.
Consent for promotional and marketing text messages is obtained separately from authorization for billing and payment-related SMS communications.
Participation in promotional SMS communications is voluntary and is not a condition of purchasing products or services.
Customers may withdraw their SMS consent at any time.
Message Frequency and Charges
Message frequency varies depending on customer preferences, promotional activities, billing schedules, and account activity.
Message and data rates may apply according to your wireless carrier's plan.
Opting Out of SMS Communications
Customers may opt out of receiving SMS communications from Farmer Boy Ag, Inc. at any time by replying STOP to a text message, where supported by our SMS provider.
Customers may also contact Farmer Boy Ag, Inc. directly to request that SMS communications be discontinued.
We will process opt-out requests in accordance with applicable requirements. Opting out of SMS communications does not affect a customer's existing payment obligations or prevent necessary communications through other authorized channels.
Data Security and Retention
Farmer Boy Ag, Inc. takes reasonable precautions to protect customer information against unauthorized access, disclosure, or misuse.
We use third-party service providers to support SMS delivery and secure payment processing.
Customer information is retained only as long as reasonably necessary for business operations, customer service, recordkeeping, and applicable legal requirements.
Although we implement reasonable security measures, no electronic communication or storage system can be guaranteed to be completely secure.
Customer Support and Privacy Questions
Farmer Boy Ag, Inc. does not provide customer assistance through automated SMS help commands.
For questions about SMS communications, billing notifications, payment links, or this Privacy Policy, customers may contact Farmer Boy Ag, Inc. directly through our website.
Farmer Boy Ag, Inc.
Website: www.FarmerBoyAg.com
Customer Service: 1-800-845-3374
Changes to This Policy
Farmer Boy Ag, Inc. reserves the right to update this SMS Privacy Policy to reflect changes in our services, business practices, or applicable legal requirements.
Updates will be posted on our website with a revised effective date.