RETURNS & EXCHANGES
Returns can be initiated online from the My Account page.
If you require further assistance, please call toll free (800) 845-3374. Items must be returned within thirty (30) days of purchase & accompanied with information from the original invoice or packing slip. Items must be returned in its original packing, clean & saleable condition.
Special custom orders may be subject to a restocking fee or not be refundable. Customer is responsible for all return shipping costs via insured carrier, unless Farmer Boy AG has made an error in shipping or an item arrives damaged or defective. In the event of a shipment error or a damaged/defective item, Farmer Boy AG will be responsible for the cost of ground shipping only, and only for returns made within 30 days of the purchase date.
Please contact Farmer Boy AG if your defective merchandise is less than $5.00 in value; returning the merchandise may not be necessary.